Refund Policy

In circumstance your products arrive in the damaged state, you can Sign in and request for RMA online. The claims for damage and delivery discrepancy must be done within 48hours of the delivery – and claims won’t be accepted after the given time slot.

If goods aren’t defective and you want to return it you have got 7 days when your package arrives for returning the products for refund. Returned products should be in original manufacturer's packaging, in same condition when sold, with literature, instructions, accessories, blank warranty cards & documentation. Phones should be returned "Like-New Condition", and must not have any signs of use or should have 25minutes in the cumulative talk time.

If any item is found defective it can be exchanged with the equivalent product if we’re not able to supply that same item or item can’t be repaired. If any return shipping charge is a responsibility of customer. All handling and shipping fees come non-refundable. It includes all refused & unaccepted packages that are subject to handling fee.

 New Condition phone returns can be subject to 20% of restocking fee and shipping & handling fee up to an actual shipping amount that was paid on the order & not to include any promotional coupons.

Suppose products aren’t in "Like-New Condition" and are missing packaging and documentation, we might refuse your return and charge restocking fee depending on the returned items condition and minimum shipping & handling fee of an actual shipping amount paid for your order & not to include any promotional coupons.

 Important Returns Details

Please make sure to REMOVE the PHONE PASSCODE & RESET YOUR DEVICE when returning to our service.

A MASTER RESET of your device is preferred before the shipment. Suppose this isn’t completed before sending any phone in us it can delay the RMA request. Suppose we don’t have the information after two business days of making our request we may return your orders back to you.

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